Frequently Asked Questions
How does EMS technology actually work?
EMS stands for Electrical Muscle Stimulation. The mat sends gentle electrical pulses through your feet that cause your muscles to contract and relax — similar to what happens when you walk. This boosts circulation, reduces tension, and speeds up muscle recovery. It sounds intense but it feels like a deep, relaxing massage.
Is it safe to use every day?
Yes! The EMS Foot Massage Mat is designed for daily use. Start on a lower intensity setting and gradually work your way up as you get used to the sensation. Most people use it for 15–20 minutes per session.
How long does the battery last?
The built-in 150mAh battery is USB rechargeable. Charge time is typically around 1–2 hours, and it provides plenty of runtime for daily sessions. The USB charging cable is included in the box.
Can I use it if I have plantar fasciitis or poor circulation?
Many customers with plantar fasciitis, cold feet, and poor circulation find great relief using this mat. However, if you have a medical condition, we always recommend checking with your doctor before use — especially if you have a pacemaker or are pregnant.
Does it come with a remote control?
Yes! The remote control version comes with a handy remote so you can adjust modes and intensity without bending down. Everything you need is included in the box — mat, USB charging cable, remote, and manual.
Where are you located?
Our head office and warehouse are located in Sydney!
How much does shipping cost?
Shipping is free on all orders in Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
What is your returns policy?
If for any reason you find your products are not right for you, you are entitled to a refund!
Our customer support is available Monday to Friday: 9am-5pm.

