Frequently Asked Questions
Can I return my order?
Yes you can! Please contact our support team to receive instructions on returning your product. Please include your order number to help us process your request efficiently.
Who pays for return shipping?
Customers are responsible for return shipping fees, unless the item is faulty or incorrectly supplied.
How long does it take to get a refund?
Refunds are processed to your original payment method after we receive and inspect the returned item.
Are all items eligible for return?
All products are eligible for returns.
How do I return an item?
Please contact our support team to receive instructions on returning your product. Please include your order number to help us process your request efficiently.
What if my package is lost or damaged?
Contact our support team immediately with photos and order details. We will work with the courier to resolve the issue as quickly as possible.
How can I track my order?
Once your order ships, you will receive a tracking number via email. Allow up to 72 hours for the tracking information to appear in the courier system.
How do I know if an item is in stock?
If you are able to place the order, it is in stock! In rare occasions where high demand means we are out of stock, we will contact you via email to find a solution.
Can I change or cancel my order?
Once an order has entered processing, changes or cancellations may not be possible. Please refer to our processing timeline. Contact our support team immediately if you need assistance; requests are handled on a case-by-case basis.
Do I need an account to place an order?
You do not need an account, but creating one allows faster checkout, easier order tracking, and access to order history.
Which countries do you ship to?
At the moment, we only cater to customers in Australia. We hope to expand to more regions in the future.
How long does it take to process my order?
All orders are processed within 24 hours on business days.
How long will delivery take?
Delivery is estimated within 3–10 business days, depending on your location. Most orders arrive sooner than the maximum timeframe, but for regional and rural areas, it can be slightly longer.
Can my order arrive in multiple packages?
In general, all orders will be shipped in one package. For larger or multi-item orders, items may be shipped in separate packages to ensure safe handling. If part of your order arrives first, check your tracking information and contact our support team if you have concerns.
Are there shipping fees?
Shipping fees are free regardless of location. We offer express shipping on select products. Shipping options can be seen at the checkout.