Frequently Asked Questions
Is it safe to use every day?
Yes! The 15-minute auto-timer and adjustable heat settings are specifically designed for safe daily use. Simply choose your comfort level and let the massager do the work. We always recommend starting on the lower settings if you're new to heat therapy.
Will it fit my knee size?
Absolutely. The adjustable strap is designed to fit a wide range of knee sizes comfortably and securely. It also works on elbows and ankles, so you can use it wherever you're experiencing joint pain.
How long does the battery last?
Once fully charged (3–4 hours via USB-C), the massager runs for 2–3 hours of use – that's plenty for multiple sessions between charges.
How hot does it get?
There are two heat settings: Low (45°C) for gentle warmth and High (55°C) for deeper, more intense heat therapy. Both are perfectly safe for use directly on your skin over clothing.
Is it hard to use?
Not at all! The touchscreen control panel is simple and clear. Long press the power button to turn it on, then tap to choose your heat level and vibration mode. It couldn't be easier.
Where are you located?
Our head office and warehouse are located in Sydney!
How much does shipping cost?
Shipping is free on all orders in Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
What is your returns policy?
If for any reason you find your products are not right for you, you are entitled to a refund!
Our customer support is available Monday to Friday: 9am-5pm.


