Frequently Asked Questions
How do I know which height to use?
Start with the lower side (8cm) if you're a stomach or back sleeper, and try the higher side (10cm) if you're a side sleeper or have broader shoulders. You can always flip it over and try both to see which feels most comfortable for you.
Will it help with my neck and shoulder pain?
Many customers report a noticeable reduction in neck stiffness and shoulder pain within the first week of use. The centre cavity and contoured design work together to keep your spine in its natural alignment while you sleep, which takes pressure off the muscles that cause that morning soreness.
Can I wash it?
Yes! The pillowcase is fully machine washable – just unzip it and toss it in the wash. We recommend a cold, gentle cycle to keep it looking and feeling its best.
Is this pillow good for side sleepers?
Absolutely. The pillow has a dedicated side sleeping area with extra depth and support built in, plus the arm support zones prevent that uncomfortable arm-crushing feeling you often get when sleeping on your side.
How long until I notice a difference?
Most customers notice an improvement within the first few nights. Because your body needs time to adjust to proper spinal support, we recommend giving it at least 1–2 weeks before making your final judgement – which is why we back it with a full 30 Day Money Back Guarantee.
Where are you located?
Our head office and warehouse are located in Sydney!
How much does shipping cost?
Shipping is free on all orders in Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
What is your returns policy?
If for any reason you find your products are not right for you, you are entitled to a refund!
Our customer support is available Monday to Friday: 9am-5pm.


